Patients have praised teams at the Royal United Hospitals Bath (RUH) NHS Foundation Trust for treating them with kindness and compassion in the results of a newly published survey.
The national Adult Inpatient survey, carried out by the Care Quality Commission (CQC), looks at the experiences of people who stayed at least one night in hospital as an inpatient in November 2025.
The RUH results of the 2025 survey, which were published this week, showed that patients felt they were treated with kindness, compassion, respect and dignity and said that staff took into account their individual needs.
Patients also said that they felt involved in decisions and conversations about their care and treatment and were given information about their condition or treatment.
In all of these areas, the RUH performed better than most trusts across the country.
Jason Lugg, Chief Nursing Officer, said: “These are really positive results and closely reflect our values of ensuring the people we care for are treated with compassion, respect and dignity at all times.
“These results demonstrate the commitment and dedication of our staff to providing our patients with the very best experience while they’re with us.
“We know there is still work to do though, and we are continuously looking at ways to further improve the experience of our patients and where we can do better.”
Areas of the survey where patients said the RUH could improve included providing more information about virtual wards and being able to get hospital food outside set mealtimes.
You can read the RUH’s full Adult Inpatient Survey report on the CQC website.
Patients, families and carers are encouraged to provide feedback about their experience of the RUH.
You can find more information on the RUH website.
