Residents in Bath & North East Somerset are being encouraged to take part in a national satisfaction survey and share their views on the council’s highways and transport services – from the condition of roads and footpaths to the quality of cycling facilities.
Bath & North East Somerset Council is one of 111 local authorities across England & Scotland taking part in the National Highways and Transport Public Satisfaction survey.
In last year’s survey the speed and quality of response from council staff was ranked the best in the country. Bath’s quick and easy Park & Ride service, which is currently operating an extended hours evening service, ranked second for the second year in a row. Highway gritting and Public Rights of Way achieved third place rankings overall. Residents gave low satisfaction scores for traffic levels and congestion. The full survey results from last year can be seen on the NHT website.
The survey, which is being run for the 18th year, offers a valuable insight into which services residents feel the council should be prioritising and improving. The results of the survey also help the council to assess how it is performing overall.
Councillor Lucy Hodge, Cabinet Member for Sustainable Transport Delivery, said: “The feedback we get from residents who complete the survey is so valuable and helps us understand what our residents think of the highways and transport options in their area. If you’re one of the randomly selected residents that received a survey in the post, we would very much appreciate you taking the time to complete it.”
The questionnaire will be sent to a random sample of at least 3,300 Bath & North East Somerset residents in June, followed by a reminder later in the year. The results of the survey will be published in late-October. The council is urging all residents who receive a survey to please take part. Residents that receive the postal survey can complete it online instead.
