People being treated for cancer at the Royal United Hospitals Bath NHS Foundation Trust have praised the hospital for the care and support they have received throughout their treatment.
The results of the National Cancer Patient Experience Survey 2024 show a continued year-on-year improvement at the RUH, with the Trust’s overall ‘experience of care’ rising to 9.1 — above the top ‘upper expected’ range, reflecting the RUH’s commitment to supporting the people we care for every step of the way.
For 18 questions in the survey, the Trust scored above the ‘expected’ (average) range and there were no questions where the score was below the expected range.
Patients said that staff provided them with relevant information on available support and that their family or carer was involved as much as they wanted them to be in decisions about treatment options.
The Trust also scored highly for treating patients with privacy and dignity and for team working.
The RUH was also praised for helping patients control pain, and the support available to patients to manage side effects from treatment.
Ros Helps, Lead Cancer Nurse, said:
“This is really positive feedback, and shows that we are making sure the people we care for have the support they need when they need it most.
Our new Dyson Cancer Centre is providing our patients with enhanced care, acting as a cancer services hub for over 500,000 people in the south west as well as providing an exceptional working environment for our fantastic staff.
We are committed to making sure the people we care for feel safe, understood and always welcome.
These results are a testament to the hard work and dedication of our staff and our determination to consistently deliver the highest quality care and outcomes for our patients.
While we are pleased to receive such positive feedback, we are not complacent and are always looking to identify ways to further improve the experience we offer our patients.”
The National Cancer Patient Experience Survey 2024 is commissioned and managed by NHS England. It aims to monitor progress on cancer care, provide information to support local quality improvements and to assist commissioners and providers of cancer care.
The 2024 survey involved 131 NHS Trusts and over 64,000 responded to the survey.
You can find more information and a breakdown of results for each Trust on the National Cancer Patient Experience Survey website – https://www.ncpes.co.uk/
